Disclaimer & Return Policy
Website Disclaimer
In regards to product descriptions, product labels, individual product facts and various other informational content found
throughout our website and included pages, we try our best to provide
current and accurate information. If typographical errors appear on or
within our website, we sincerely apologize and appreciate all help in
identifying such errors so as to correct them as quickly as possible.
Nonetheless, FalconSEKIDO.com cannot be held responsible for typographical
errors and assumes no responsibility for said errors.
Returning Items
We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines
Returns Policy
Returned merchandise must be in unused condition and in its original packaging. The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise. Radios must be returned with unmounted servos and switch harness.
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.
Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.
Returns sent COD will not be accepted.
FalconSEKIDO.com reserves the right to charge a 15% restocking fee on any merchandise returned for credit.
Defective Merchandise
If you receive defective merchandise, please email at support@falconsekido.com for return instructions. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you. More information, please visit our 'Repair & Replacement Service"
Refused Shipments
Refused or returned shipments in which FalconSEKIDO.com incurs additional shipping fees will be assessed on the return credit.
Damaged Merchandise
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us or email at sales@falconsekido.com immediately. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
Lost Boxes
If you feel a box has been lost in transit, please email at sales@falconsekido.com with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 15 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.
Missing Parts
Should you receive merchandise that is missing a part, please email at sales@falconsekido.com. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.
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