FAQ

My LCD program box does not work..

Following reasons are the most common problems

LCD program box is not connected to a ESC correctly.
Please check the connection between the ESC and the program box. Especially for Xerun SCT-PRO, the wire needs to connect at 'the fan wire port'. Meaning you need to dis-connect the fan wire to connect with the wire cable from the program box. - This is the most common mistake.

http://youtu.be/NIOHLyyyr_8?t=6m26s
Old firmware: Update the latest firmware.

http://www.falconsekido.com/pages/download
The ESC is not suitable for the LCD program box:

Where can I return my product?

Before you return a product, you need to obtain a return merchandise authorization (RMA) ticket. Please visit our website to download the RMA form and contact at support@falconsekido.com For more information, please visit www.falconsekido.com/pages/rma

Who is the real Hobbywing Distributor in North America?

Unfortunately, it's been many mixed messages circulating around among various forums ex. Rctech.net. On behalf of Hobbywing Technology and FalconSEKIDO sincerly apologize for the confusion. For the fact and official announcement, please refer to our retailer page or contact our head office (Hobbywing) directly.

Where can I find the USB software of LCD Program box?

The Latest Software

The file is compressed '.rar' file. Please advice that you need uncompress software to install the software to your PC.

How can I become the authorized Hobbywing dealer?

If you are interested in becoming an authorized Hobbywing dealer in the US or Canada, please contact us at sales@falconsekido.com

We will then send you the FalconSEKIDO Dealer Application Form.

What are the benefits to become an authorized hobbywing dealer?

Every product distributed from FalconSEKIDO comes with Hobbywing limited warranty*
Special wholesale price
Premium access to Hobbywing New Products. * The new products will be available 3-5 months prior to general market. Think about what kind of campaign you can create!

How can I get a dealer price list

You need to become a dealer in order to receive the wholesale price list.

Where can I get User's Manual of Xerun ESC?

You can download all Hobbywing User's Manual at our DOWNLOAD page.

If you have any further questions about the product, our technical engineers are happy to help answering your question. Please visit Contact Us or email at support@falconsekido.com

How to install the heat sink on to Xerun 120A 1S ESC?

Please find 3 steps instruction
Before proceed, please note that it is your sole responsibility to install the heat sink on ESC. Hobbywing nor FalconSEKIDO won't be able to ensure the performance as result of the installation.

Step 1

Open the upper case of product.

Step 2

After opening the upper case, remove the top cover (1S design)

Step 3

Insert the accessory heat sink from the bottom side of upper case, then close the upper case.

Done!!